Zolto is built in Zürich, for Swiss makers first, for Europe next, and after that for anyone anywhere who likes how we do things. We're moving every piece of Zolto we control onto European infrastructure, and into Switzerland where there's a Swiss option worth having. Some of it is already there. Some of it isn't yet. Here's the whole list, including the parts that make us look bad. The company and the product: Built in Zürich, by a Swiss company (swiss) Servers and your database: Hetzner · Europe, mostly Germany (european) — A Swiss data centre, so the machines and the company share a country. TWINT at your stall: Your own TWINT account — Swiss rails, end to end (swiss) Card payments and payouts: Stripe — money goes straight to your own account, never ours (moving) — A Swiss payment processor. Our research says it would also be cheaper per sale than what you pay now, which is the rare case of the principled option being the cheap one. The AI (listings, translations, chat): A model provider outside Europe (moving) — Swiss-hosted open models. Our AI layer already speaks a standard API, so this is the shortest hop on the list — the thing we're testing is whether the quality holds. Your product photos: Object storage that isn't guaranteed European yet (moving) — The same European data centre as the servers, so your photos and your orders stop living in different jurisdictions. Account emails: A sending service outside Europe (moving) — A European sender. Small job, low risk, genuinely just not done yet. Card networks and phone wallets: Visa, Mastercard, Apple Pay, Google Pay (foreign) — These are not European and never will be. If you want a sale to stay in Switzerland from end to end, take it over TWINT — which is also the cheapest way for you to get paid. Your customers are starting to ask where their data goes. “I don't know” is an answer that costs you the sale. Here, data protection is a right rather than an upgrade: the GDPR and the revised Swiss FADP apply to your store whether or not anyone ever audits us. The money and the data stay inside the jurisdiction whose rules they're subject to. That's the whole idea, and it stops being true the moment either one leaves. European infrastructure only keeps existing if European companies actually buy it. We'd rather be a customer of it than an argument about it. The honest footnote: we don't run everything ourselves. Card payments go through Stripe, our AI features call a model provider, and account emails go out through an email service — so some data reaches those companies too, and not all of them are European. They're named in the privacy policy instead of buried in it.
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